Outage Center

Outage Center

You will need your user id and password to gain access to the mobile app.  For assistance with your user id and password, contact us at 770-775-7857 during regular business hours.

Report an Outage by Mobile App

Report outages on the go from the convenience of your Apple or Andriod mobile devices with our free Central Georgia EMC Mobile App.  

How to report an outage

  1. Login to the CGEMC App on your mobile device.
  2. Choose an account.
  3. Select the main menu on the left-hand side of the screen.
  4. Select Report an Outage.
  5. Type in your contact phone number and select the request for a callback.
  6. Tap on the Report an Outage Button to submit your outage.


Storm Safety Tips



Steps to Restoring Power

Prepare for Storms

If your lights go off during a storm, be prepared for the power outage. Assemble supplies to have on hand rather than rushing around when the storm is coming and waiting in long lines for milk or bread. Rotate your supplies to keep them fresh and use the following checklist to prepare for power outages:

Have Plenty of Food

  • Keep a 3- to 5-day supply of drinking water in plastic bottles. Plan on at least 1 gallon of water per person, per day.

  • Store a manual can opener with enough nonperishable foods for 3 to 5 days. Canned meats, tuna fish, and peanut butter are healthy foods to store. Do not forget pet foods!

  • Conserve water by using paper plates and plastic utensils.

  • Have a camp stove or grill for outdoor cooking.

Stay In Touch

  • Have a portable, battery-powered radio and alarm clock.

  • Have one non-portable phone that will work even if power is interrupted.

  • Plan where to meet and how to communicate with family members if separated.

  • Keep essential family member contact information near your phone, in your wallet, and in your glove compartment.

Keep Things Going

  • Keep plenty of gas in your car.

  • Keep extra batteries, matches, propane, charcoal, and firewood.

Stay Happy, Healthy and Warm

  • Coordinate with neighbors for the care of the elderly and disabled living alone.

  • Maintain a supply of prescriptions, nonprescription drugs, vitamins, and special dietary foods.

  • Playing cards, books, drawing and writing materials, and board games help pass the time. 

  • Keep sanitary and personal hygiene supplies replenished. Pre-moistened cleansing towelettes are useful and help conserve water.

  • Use plastic trash bags and ties for garbage.

  • Put first-aid kits in your home and car.

  • Make sure you have cold weather clothing, foul weather gear, blankets, and sleeping bags.

  • Consider purchasing alternative UL-approved heating devices. For example, a fireplace insert or wood stove will keep the heat in your home instead of up the chimney.

  • Use flashlights and other battery-operated lighting instead of candles.

  • Keep fire extinguishers fully charged.

  • Fill your bathtub with water for bathroom use before the storm (if you have a well).

Check to see current weather conditions(link is external).