Text to Connect
Managing Your Account is as Easy as Sending a Text Message with Text-to-Connect
With Text-to-Connect, you can make a payment, get your balance, or even report a power outage by texting short commands from the mobile phone number listed on your account. For customer-owners who are not currently receiving text alerts, text JOIN to 352667. Once you receive your welcome alert, text START to confirm that you want to opt-in to receive text messages.
Once you opt-in, you can use the following commands to interact with the Customer Information System:
HELP- Gives you information about the service
MENU - See a list of all available commands
START- Confirms that you want to opt-in
STOP- Opts you out of the service
BAL- Provides the current amount owed or the prepaid metering balance for those who participate in the prepaid metering payment plan
PAY- Payment can be made using a stored debit/credit card or echeck profile
OUTAGE - Report a power outage on up to four active accounts associated with your current mobile number on file
CALL- Delivers the CGEMC phone number
RESET - Lets you restart the text session
Customer-owners who have already opted-in to receive text alerts can begin using the commands above without taking any additional steps.
To text a payment, you must first set up a credit/debit card or echeck profile by logging into the Customer Portal at www.cgemc.com.
While you are there, click on the My Alerts tab to sign up for alerts and reminders that will automatically remind you when your due date is approaching or notify you when there is a power outage at your home.