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Outage Center

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How to Report an Outage

  1. First, go to your main electrical panel to see if a breaker has tripped.
  2. If the problem is not in your home’s wiring, contact our 24-hour Outage System at 770-775-7857 or report your outage on the Central Georgia EMC Mobile App or online by logging into your account. You can also text OUTAGE to 352667 from the mobile phone number listed on your account.
  3. When you call in to report the outage, you can hear an outage report to see if an outage has already been reported in your area. Our automated response system will return calls to members to confirm that their power has been restored.
  4. Please keep your telephone number updated with Central Georgia EMC. Your telephone number acts as a guide so we can quickly locate your address.

How to Prepare for Storms

If your lights go off during a storm, be prepared for the power outage. Assemble supplies to have on hand rather than rushing around when the storm is coming and waiting in long lines for milk or bread. Rotate your supplies to keep them fresh and use the following checklist to prepare for power outages:

Have Plenty of Food

  • Keep a 3- to 5-day supply of drinking water in plastic bottles. Plan on at least 1 gallon of water per person, per day.
  • Store a manual can opener with enough nonperishable foods for 3 to 5 days. Canned meats, tuna fish, and peanut butter are healthy foods to store. Do not forget pet foods!
  • Conserve water by using paper plates and plastic utensils.
  • Have a camp stove or grill for outdoor cooking.

Stay In Touch

  • Have a portable, battery-powered radio and alarm clock.
  • Have one non-portable phone that will work even if power is interrupted.
  • Plan where to meet and how to communicate with family members if separated.
  • Keep essential family member contact information near your phone, in your wallet, and in your glove compartment.

Keep Things Going

  • Keep plenty of gas in your car.
  • Keep extra batteries, matches, propane, charcoal, and firewood.

Stay Happy, Healthy and Warm

  • Coordinate with neighbors for the care of the elderly and disabled living alone.
  • Maintain a supply of prescriptions, nonprescription drugs, vitamins, and special dietary foods.
  • Playing cards, books, drawing and writing materials, and board games help pass the time. 
  • Keep sanitary and personal hygiene supplies replenished. Pre-moistened cleansing towelettes are useful and help conserve water.
  • Use plastic trash bags and ties for garbage.
  • Put first-aid kits in your home and car.
  • Make sure you have cold weather clothing, foul weather gear, blankets, and sleeping bags.
  • Consider purchasing alternative UL-approved heating devices. For example, a fireplace insert or wood stove will keep the heat in your home instead of up the chimney.
  • Use flashlights and other battery-operated lighting instead of candles.
  • Keep fire extinguishers fully charged.
  • Fill your bathtub with water for bathroom use before the storm (if you have a well).

Outage Viewer

Follow the restoration of current outages through the CGEMC Outage Viewer. Outages are updated in real time.

Outage Viewer

Storm Update

Restoration efforts are ongoing as crews continue working to restore electric service to the areas affected by the severe weather. Crews have been working continuously since the outage began and will continue to work until all power is restored. Due to the severity of the damage in some areas, restoration work is expected to take several days.

 

Latest News Regarding Storm Recovery

Safety Center

As your Touchstone Energy Cooperative, your safety is important to us. Explore this information to help to keep you and your loved ones safe around electricity.

Safety Center
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©2023 Central Georgia Electric Membership Corporation. A Touchstone Energy Cooperative.

  • Customer Service
    • Establish Service
    • Ways to Pay
    • Billing Options
    • Outage Center
    • Safety Center
    • EMC Security
    • Connect Fiber Broadband
    • Fuel Georgia
    • Amazon Shop
  • Energy Solutions
    • Home Plus Loan Program
    • Outdoor Lighting
    • Surge Protection
    • Load Management
    • Together We Save
    • Green Power
    • Cooperative Solar
    • Rooftop Solar
    • Generators
    • Home Repair Plans from HomeServe
    • Residential Rebates
  • Community Care
    • Economic Development
    • Operation Round Up
    • Washington Youth Tour
    • Scholarships
    • Community Programs
    • Project SHARE
    • Co-op Kids
    • Spark Energy Education Program
    • Georgia Magazine
  • About Us
    • What is a Cooperative?
    • Board of Directors
    • Cooperative Staff
    • History
    • Capital Credits
    • Unclaimed Property
    • Newsletter
    • Rates
    • Careers
    • Bylaws
    • PURPA
    • Service Area
  • Co-op Connections
    • Co-op Connections
  • Contact Us